01. Rockstoc

Why choose us?
We have over 20 years of experience in the same industry and specialize in colored stones. We source our stones directly and ethically. We sell to trade and do business all around the world including the USA, Asia, Canada, the UK, and Australia.

Do you have a store I can visit?
We do not have a retail store, we’re an online business. However, we do allow in-person appointments at our office for trade customers only. If you would like to shop in person, please visit our booth at the next trade show.

Where can I read reviews of Rockstoc?
You can read reviews on our Facebook page.

Is there a warranty or guarantee on your products?
We guarantee that all of our stones do not have any manufacturing defects. All of our stones are inspected by one of our gemologists.

Where are you located?
Our head office is located in Sioux Falls, South Dakota and we have an office in Hong Kong for wholesale.

Do you have a gemologist?
Yes, we have a Director of Gemology on staff.

Are your gems ethically sourced?
Yes, our gems are ethically sourced. You can read more about what it means to be ethically sourced here.

Does your jewelry have lab reports?
Some of our items have lab reports but not every piece. However, every piece has been thoroughly examined by our gemologists.

Do you offer a certificate of authenticity?
Yes, we can issue an official certificate of authenticity for a fee of $120.

How do I know that the estate jewelry was obtained legally?
We only purchase from reputable vendors and dealers. We’re proudly part of a professional network of jewelers.

02. Ordering

Do you offer discounts?
When you purchase three or more items and total $2,000 or more, you will receive a discount. When purchasing multiple items, you also save on shipping costs.

Can I book a virtual appointment to view an item?
Yes, you can book an appointment by contacting us

Do you offer wholesale?
Yes, we offer wholesale. Please see wholesale requirements here.

How can I track my order?
You can track your order from your account page.

Do I have to pay tax?
For customers within the USA, sales tax will be calculated automatically at checkout. For international customers, you will be responsible for any customs tax, VAT, or other taxes that your country charges upon importing. We recommend calling your local customs office and discussing your purchase with the agent. They’ll be able to give you the best estimate of what taxes you might have to pay. You can also visit this website for more information.

Can I request a piece of jewelry?
Yes, we accept custom work. Please contact us.

How do I find my ring size?
You can view our ring size conversion chart here. It also contains a measurement tool if you don’t know your ring size.

What payment methods do you accept?
We accept all major credit cards, bank transfers, Google Pay, Apple Pay, Shop Pay, Meta Pay, Paypal, and Amazon Pay. Square, Zelle, and Venmo are available for Wholesale customers. Credit cards are accepted up to $5,000 and we may require you to sign a credit card authorization form. Any payment over $5,000 will require a copy of your ID for security purposes. We do not store this information.

Can I pay in installments?
Yes, you can pay in installments with Shop Pay.

How can I find my ring size?
You can view our ring size conversion chart here. It also contains a measurement tool if you don’t know your ring size.

Can I pay in a currency other than USD?
Unfortunately, our website only accepts USD. Please note that we’re not responsible for any conversion fees that your bank or card charges. We must receive the full amount of your order in USD.

Do you resize rings?
We can only resize our jewelry. We’ll do our best to resize it to your specifications, however, we are not responsible for any damage that is caused by the resizing.

03. Shipping

How much is shipping?
Shipping rates vary. We ship via USPS, FedEx, and UPS. You can view the available shipping options once you add the items you’d like to purchase to your shopping cart.

How do I know if my order has shipped?
An automated email will be sent to you when your order has shipped. You can also track your order from your account page.

Do you ship internationally?
Yes, we ship internationally via FedEx and DHL. Customs Tax is not included in our shipping charges. As the importer, you will be fully responsible for any Custom tax or duty.

Do you ship to military (APO/FPO) addresses?
Yes, we will ship via USPS to a military address. Please keep in mind that transit times may be longer than usual depending on the actual location of the address.

Do you ship to PO Boxes?
Yes, we ship to PO Boxes via USPS only.

Can I insure my items?
Yes, we do offer insurance. FedEx is 1% of the total and USPS varies.

Is your packaging discreet?
We use standard shipping boxes from USPS, FedEx, and UPS. We do not use Rockstoc branded boxes.

04. Returns, exchanges, complaints, and other

What is your return/refund policy?
You can view our refund policy here.

Do you have a referral program?
We plan to have one in the future. Please check back in for more information.

Can I cancel my order?
If the order has been paid for and shipped, it cannot be canceled. However, you can view our refund policy here.

Why does my stone look different than what it looks like on your website?
We understand the concerns about purchasing very unique items like jewelry online. We take great care to try and capture the true colors of our items. All of our sapphires and jewelry are photographed professionally to ensure that the color and clarity are as accurate as possible. We try our best to replicate the exact color of the stone. However, different monitors, screens, and devices can cause colors to look differently than the actual item.. When viewing an item, please keep these limitations in mind.

The stone looks larger in the photo than what I received. Can I return it?
The sizes for all stones and jewelry are listed in the items description. You can view our refund policy here.

What happens if my package is lost in transit?
If the package is insured, we will file a claim and there will be an investigation. Once the investigation is completed, you’ll be reimbursed.


              Terms & Conditions

              Rockstoc supplies the products listed on the under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Rockstoc product you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in a store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...