Returns

Our policy lasts 7 days. If 7 days have elapsed we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please read through our Terms of Service and Terms and Conditions pages before inquiring about a return. Several types of goods are exempt from being returned. Gem rough, repaired jewelry and custom pieces cannot be returned.

 

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error are not returnable.

Any item that is returned more than 7 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@rockstoc.com

 

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We will only replace items if they are defective or damaged. We do not refund if you have simply changed your mind.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to

Rockstoc LLC 3220 W 57th Street Ste 105, Sioux Falls Sd, USA 57108

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as lost items in the post are not our responsibility.